At Sporty Spark, your satisfaction is our priority. We want you to feel confident shopping with us, which is why we’ve designed a simple and transparent Return & Refund Policy. Please read the details below:
1. Eligibility for Returns
-
You may request a return within 30 days of receiving your order.
-
To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it.
-
Items that are damaged due to misuse, wear and tear, or not in original condition are not eligible for return.
2. Non-Returnable Items
-
Gift cards and downloadable digital products.
-
Clearance or final sale items.
-
Personal care items for hygiene reasons (if applicable).
3. Return Process
-
Contact our support team at wmonzer@yahoo.com with your order number and reason for return.
-
Our team will provide you with the return shipping address and instructions.
-
You are responsible for the return shipping costs unless the item was defective or sent in error.
4. Refunds
-
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
-
Approved refunds will be processed to your original payment method within 5–10 business days.
-
Shipping costs are non-refundable, except in cases where the return is due to our error (wrong or defective item).
5. Exchanges
-
We only replace items if they are defective, damaged, or the wrong size was sent.
-
If you need an exchange, contact us at wmonzer@yahoo.com for assistance.
6. Late or Missing Refunds
-
If you haven’t received a refund yet, first check your bank or payment account.
-
Then contact your credit card company or payment provider—it may take some time before your refund is officially posted.
-
If you’ve done all of this and still haven’t received your refund, please contact us at wmonzer@yahoo.com
7. Contact Us
If you have any questions about our Return & Refund Policy, reach out to us at:
E Mail : wmonzer@yahoo.com
Phone : +9613543063